Trust and Safety Representative Job at Platphorm, San Francisco, CA

c0I1aWNSY0p3aTg1ckx5eVBOQituS0Ru
  • Platphorm
  • San Francisco, CA

Job Description

Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and a passion for catching the bad guys? 

Platphorm is looking for a Trust and Safety Representative to work remotely and be an integral part of our Policies and Abuse team. The team creates, communicates, and enforces policies across our various domains while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brands. You will make nuanced judgment calls to ensure policy compliance and explain those decisions to our users with clarity and empathy. You have a genuine passion for tackling complex policy issues while working closely with various departments, including Customer Advocacy, Risk Management, and Community.

Responsibilities :

  • Enforce policies across various websites and web presences while providing an exceptional user experience
  • Review and evaluate user-generated content for compliance with our site policies 
  • Assess accounts that have been flagged for various content violations
  • Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases
  • Clearly and professionally communicate policies and policy infractions to users
  • Provide feedback to various teams regarding abuse and policy issues
  • Create new policies and adjust current policies as needed

Qualifications :

  • BA or BS Degree
  • Comfortable with adult content and supporting an adult entertainment product
  • 2+ years of experience in policy, trust & safety, content moderation, or relevant field
  • Understanding of the role policy enforcement plays in online communities
  • Excellent verbal and written communication skills
  • Strong investigative skills, critical thinking capabilities, and good judgment
  • Enjoy being part of a small team
  • Comfortable working remotely

Benefits :

  • Health, dental, and vision insurance
  • 401K matching program with no vesting period
  • Flexible Spending Account
  • Generous PTO plan and 12 company-paid holidays, plus your birthday
  • Work-life balance
  • Fully remote position
  • Frequent virtual team-building events
  • Friendly and diverse coworkers

Job Tags

Holiday work, Full time, Remote job, Flexible hours,

Similar Jobs

Alter Domus

Senior Fund Accountant - Private Equity Job at Alter Domus

 ...~2 to 5 years experience with at least 2 of those years with a Big 4 otherwise public accounting firm performing audits on private equity or hedge funds; ~ Strong verbal and written communication skills; ~ Solid understanding of different types of investments:... 

J.T. BARRIER LLC

CDL B Fuel Transport Driver Job at J.T. BARRIER LLC

 ...Job Description Job Description IMMEDIATE HIRING FOR AN EXPERIENCED CDLB FUEL TRANSPORT DRIVERS. STARTING HOURLY PAY $30.00 - OVERTIME AFTER 40 TIME 1/2FOR CDL B DRIVERS WEEKLY PAY DIRECT DEPOSIT COMPANY PAID 70/30BENEFITS FOR THE EMPLOYEE. MEDICAL, DENTAL... 

Mayo Clinic

Radiation Oncologist Job at Mayo Clinic

 ...Retirement: Competitive retirement package to secure your future. Responsibilities The Department of Radiation Oncology at Mayo Clinic is seeking a Radiation Oncologist to join our practice in Eau Claire, WI. The ideal candidate is a clinician who will join two... 

Freeman Mathis & Gary, LLP

Accounts Payable Administrator Job at Freeman Mathis & Gary, LLP

 ...Atlanta, GA, is seeking a detail-oriented and highly organized Accounts Payable Administrator with 13 years of experience. This role...  ...external. Please note: This is a 100% in-office position; remote work is not available. Key Success Factors Successful... 

DHL

Forklift Operator Job at DHL

 ...material handling and loading/unloading duties. Position: Forklift Operator Shift: Friday-Sunday 6p-6a Pay: $18.50/hour +$...  ...Experience operating other material handling equipment such as Order (Cherry) Picker, Sit-down, Clamp, Electric Pallet Jack is also a plus. Be...