Job Description

Job Description

Job Description

As a Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on CY products. This position is travel Monday through Friday, and home on weekends, may need to stay the weekends if distance is too far. While travel can be regionalized, Service Technicians typically stay in a hotel nearby the customers facility Monday through Friday. Travel is primarily throughout the US and Canada. Our services are provided on-site at our customer’s facilities and via telephone.

ESSENTIAL RESPONSIBILITIES:

• Travel to customer locations to diagnose complex technical problems and perform on-site repair
• Examine machines mechanically and electrically in order to perform repairs by dismantling machines and rebuilding as needed
• Diagnose technical problems and troubleshoot via telephone
• Communicate professionally and effectively with customers
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problems
• Document in detail product problems and resolutions
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Working knowledge of machining and manufacturing processes
• Ability to use basic hand-tools
• Ability to operate a computer with windows operating systems
• Excellent oral and written communications skills
• Able to be comfortable working with heights
• Valid Driver’s License
• Passport will be needed for international travel

EDUCATION AND EXPERIENCE:

• Associates or technical degree preferred
• Experience with electrical Measurement and inspection techniques (voltmeter, oscilloscope, and other measuring equipment)
• Experience in troubleshooting and repairing mechanical problems (ball screws, bearings, gearing, and various way systems)
• Experience in Mechanical measurement and inspection equipment

WORKING CONDITIONS:

Job operates mainly indoors, but may be exposed to changing weather conditions, such as extreme hot or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. Ability to operate a motor vehicle and possession of a valid driver’s license is required.

PHYSICAL REQUIREMENTS:

This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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