Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

dnhkc2RoRU96Q2c0cGJ1M09kaDJuS1RzSEE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Remote work, Shift work,

Similar Jobs

A-Nu Virtual Solutions, LLC

Donation Call Center Representative (Work From Home) ☎️ Job at A-Nu Virtual Solutions, LLC

Looking for a remote role thats both flexible and meaningful ? As a Donation Call Center Representative , youll assist supporters of top nonprofits by processing their contributions and ensuring every dollar makes a difference. ]]

Nightingale Nurses

Travel Endoscopy Registered Nurse - $1,470 per week Job at Nightingale Nurses

 ...Nightingale Nurses is seeking a travel nurse RN Ambulatory Surgery for a travel nursing job in Plano, Texas. Job Description & Requirements ~ Specialty: Ambulatory Surgery ~ Discipline: RN ~ Start Date: 10/11/2025~ Duration: 13 weeks ~36 hours per week... 

Mass Markets

Remote Call Center Representative Job at Mass Markets

 ...a trusted partner in the industry. We are hiring Remote Call Center Representatives to join our customer support team. This role...  ...individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. Youll be the first... 

Addison Kenway.

Dermatology Nurse Practitioner Job at Addison Kenway.

 ...Dermatology Nurse Practitioner - Phillipsburg, Pennsylvania Job#16726377 Join a leading dermatology practice in eastern Pennsylvania, dedicated to delivering top-notch dermatology care to patients. In this role, you will diagnose and manage a variety of dermatological... 

Washington Headquarters Services

Chief of Police Job at Washington Headquarters Services

 ...Chief of Police | Pentagon Force Protection Agency (PFPA) The Pentagon Force Protection Agency (PFPA) is seeking a highly experienced and dynamic Chief of Police to lead our dedicated police force. This senior leadership role is critical to safeguarding the Pentagon...