Title Help Desk Analyst
Duration 12/14/2025 - 06/06/2026
Interview Mode In Person Only
Location Trenton, NJ 08625 Hybrid
Years of experience: 0-4 years (2-year college degree or equivalent technical study preferred)
Compensation $20/hr on W2
INTRODUCTION
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
General Description
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday).
Note: 35 hour workweek.
All training will be conducted on premises.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills
Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Skills Summary (Bullet Points)
...We are seeking a highly analytical and detail-oriented Revenue Analyst with strong experience in Gross to Net accounting and... ...without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status....
...as needed \n Maximum 7 days requested time off allowed \n Holiday work required - if one or two major holidays fall during... ...Memorial Day, Independence Day, Labor Day, Thanksgiving/Black Friday, Christmas Eve/Christmas Day, New Years Eve/New Years Day \n Minimum 2...
...Python Developer Position title: Python Developer Location: Iselin, NJ Onsite: 3 days a week Interview process: 1 and done interview... ...Contract: 6-24 years to perm Must have Python, strong Q experience (any combo of ARQ or MQ or Rabbit) experience, Kubernetes,...
...Join to apply for the Full Stack Developer role at Tata Consultancy Services . Get AI-powered advice on this job and more exclusive... ..., College Fund, Student Loan Refinancing. Senior Level ~ Entry level Employment Type ~ Full-time Job Function...
...Nextran Truck CentersParts Delivery Driver - Tallahassee, FLNextran Truck Centers is looking for an On-Call Parts Delivery Driver. As a Parts Delivery Driver, you are a trusted member of our team, performing: Pulls parts orders in warehouse for delivery. Delivers...