Job Description

Trestle Studio proudly launched The Hotel Chalet in October 2023, a new boutique lifestyle hotel located in the heart of Downtown Chattanooga at The Chattanooga Choo Choo, and is building a team of motivated leaders who are enthusiastic about creating a unique space where culture, elevated service standards, and authentic hospitality are paramount.

The property, formerly operated as The Choo Choo Hotel, features 127 guest rooms, including 25 within restored vintage train carriages, an original bar and restaurant concept with parlor, patio, and courtyard service, a 3,000SF ballroom, a fitness center, and an alpine pool. With an emphasis on the rich history of the hotel and surrounding area, and the boundless opportunity for adventure in the foothills of the Appalachian Mountains, The Hotel Chalet welcomes travelers who seek adventure, timeless style, and intrinsic comfort.

The Director of Housekeeping is responsible for effectively leading the Housekeeping team in achieving the highest standards of cleanliness of all the hotel’s interior and exterior facilities across the property, including sanitization, deep cleaning, and removal of trash and/or the handling of bodily fluids. The Housekeeping Manager will be responsible for creating and implementing standard operating procedures, controlling operating and labor costs to ensure budget guidelines set by the hotel's management are adhered to, and ensuring that there is accountability within the team and that guest satisfaction and guest experience are paramount. The Director of Housekeeping will be responsible for training staff on current safety protocols to ensure compliance with all federal state and local laws and regulations, and a safe workplace.

JOB DESCRIPTION

Principle duties and responsibilities include:

· Lead and manage the Housekeeping Department, ensuring all service standards are followed and guest expectations are exceeded.

· Responsible for Hotel's laundry operations which includes the overseeing and maintenance, cleaning, inventory, and purchase of guestroom linens/bedding.

· Assist in creating a departmental budget annually.

· Manage the departmental budget and payroll on a weekly basis.

· Maintain communication with all departments to ensure all guest concerns are addressed and rectified quickly, and the highest level of service is delivered at all times.

· Maintain inventory pars.

· Insure both you and your staff are always current with mandatory trainings.

· Monitor and develop employee performance to include, but not limited to, providing training, supervision, scheduling, evaluations, coaching and counseling, and disciplinary action.

· Safeguards guests, staff members and company assets in the event of an emergency by following emergency procedures in conjunction with the General Manager and other senior leadership.

· Find innovative solutions to everyday housekeeping tasks, and ensure that the Housekeeping team is maximizing efficiency and productivity, including use of technology and other on-property resources.

· Additional duties as assigned by the General Manager.

Working knowledge of:

· Rooms division operations, including Hotel PMS systems, Housekeeping credit assignment, and guest ticketing

· Commercial laundry facilities

· Pool facility operations as related to housekeeping

· Handling of chemicals and cleaning supplies safely

Additional Qualifications and Skills:

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competencies therein.

· Demonstrates knowledge of job-related processes and systems.

· High school diploma or equivalent required

· Previous housekeeping leadership experience required. Prior experience in a full-service or boutique environment required.

· Prior experience using Microsoft Office required. Must display ability to work with general computer operations.

· Must be able to communicate professionally in English, both written and verbal. Conversational abilities in other languages helpful.

· Must be able to multi-task and display ability to recognize that the guests’ interests and needs are always primary.

· Must possess a professional presentation

· Strong interpersonal and problem-solving skills in a fast-paced environment

· Highly responsible and reliable

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
• Must be able to access all areas of the property across varied terrain and footing.

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